Terms of Service

What One Practice is — and isn't

One Practice helps you extract, categorize, and report on transactions from your own bank statements, and prepares figures and documents to help you or your accountant complete your SARS returns (VAT201, ITR12/ITR14).

One Practice is not affiliated with or endorsed by the South African Revenue Service. We do not submit any return on your behalf, and we do not calculate your final tax liability — that depends on your entity type, available deductions, and rebates, which only you or a registered tax practitioner can properly determine. Always confirm figures before filing.

Your account and data

• You're responsible for the accuracy of the information you enter or upload, and for keeping your login credentials secure.
• You own your data. We don't claim any rights over your bank statements, transactions, or reports beyond what's needed to provide the service to you.
• You can export your transactions and reports to CSV or PDF at any time, and can request deletion of your account and data — see our Privacy Policy.
• If you invite an accountant, or accept an invitation from one, you're responsible for what permissions you grant them over your data.

Subscriptions and billing

• Current pricing is shown on our Pricing page and is subject to change with reasonable notice to existing subscribers.
• Subscription payments are processed by PayFast. By subscribing, you also agree to PayFast's own terms for the payment method you use.
• You can cancel your subscription at any time from within the app; cancellation takes effect at the end of your current billing period, and we don't provide refunds for partial periods except where required by law.
• If a payment fails, we may suspend access to your account until it's resolved.

Acceptable use

You agree not to:

• Use One Practice for any unlawful purpose, or to process data you're not authorized to process.
• Attempt to gain unauthorized access to another user's account or data.
• Reverse-engineer, resell, or white-label the service without our written permission.

Availability and liability

We aim to keep One Practiceavailable and your data accurate, but the service is provided "as is" without warranties of any kind. We're not liable for indirect or consequential losses (including any penalty, interest, or other cost arising from an inaccurate SARS submission), to the maximum extent permitted by law. Nothing in these terms limits liability that can't lawfully be excluded.

Changes to these terms

We may update these terms from time to time. If we make a material change, we'll update the "last updated" date above and, where reasonably practical, notify you directly.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Contact us

Questions about these terms? Email support@onepractice.co.za.